Last updated: 2026-06-12 · v2026-06-12

Terms and Conditions

These Terms and Conditions (the "Terms") govern access to and use of the Sinapti service, available at https://app.sinapti.com (the "Service" or "Sinapti"). By registering for or using the Service you agree to be bound by these Terms. If you do not agree to them, you must not register for or use the Service.

Language notice. These Terms were drafted in Spanish and translated into English for your convenience. The Spanish version is the only authentic and prevailing version; in the event of any discrepancy, the Spanish version prevails (see Clause 20).

1. Identification of the provider and purpose of the contract

The Service is provided by Fernando Moro, a natural person acting as a self-employed sole trader (the "Provider"), whose identifying details are:

• Owner: Fernando Moro
• Tax ID (NIF): [NIF: ___]
• Address for notices: [Domicilio: ___]
• Contact email: privacidad@sinapti.com
• Website: https://app.sinapti.com

The Provider is a natural person not registered with the Commercial Registry (Registro Mercantil).

The purpose of these Terms is to govern the conditions for accessing and using Sinapti, a personal productivity application based on the GTD (Getting Things Done) methodology, as well as the rights and obligations of the Provider and of users (the "User" or "you").

These Terms constitute a contract between the Provider and the User. Where the User acts for purposes outside their trade, business, craft or profession, they qualify as a consumer within the meaning of the Spanish consolidated Consumer Protection Act (Royal Legislative Decree 1/2007, "TRLGDCU"), and the mandatory, non-waivable rights granted to consumers under that legislation apply to them.

2. Acceptance and capacity

The Service is intended exclusively for persons aged 18 or over. By registering and accepting these Terms, you represent and warrant that:

1. You are 18 years of age or older and have full legal capacity to enter into this contract.
2. The information you provide on registration is true, accurate and up to date.
3. You accept these Terms in full, as well as the Privacy Policy and the Cookies Policy.

The Provider does not knowingly collect data from persons under 18. If we detect that an account belongs to a minor, we may suspend or cancel it.

Acceptance of these Terms takes place expressly through the affirmative act of ticking the relevant box or clicking the acceptance button during registration or, where applicable, when confirming a new version of the Terms.

3. Description of the service

Sinapti is a software-as-a-service (SaaS) personal productivity service that helps the User capture, organize and review thoughts, tasks, projects and resources following the GTD methodology. Among other features, the Service lets you manage lists (inbox, next, waiting, scheduled, someday, tickler and completed), projects, tags, notes, file attachments, reminders and smart views.

The Service is offered in two modes:

• Free plan: access to a set of features at no cost, subject to the limitations the Provider may establish from time to time.
• Paid plans: a recurring subscription that unlocks additional features or expands the limits of the free plan, as described in Clause 5.

The Provider may add, modify or withdraw features in accordance with Clause 14.

4. Account registration and credential security

To use the Service you must create an account by providing a valid email address and a password, or by authenticating through an external identity provider (for example, sign-in with Google).

You are responsible for:

1. Keeping the confidentiality of your access credentials (password and, where applicable, session tokens).
2. All activity carried out through your account.
3. Notifying the Provider, without undue delay, of any unauthorized use of your account or any security breach you become aware of, by writing to privacidad@sinapti.com.

The Provider stores passwords hashed (bcrypt) and will never ask you for your password by email or other channels. You must not share your account or transfer your credentials to third parties.

5. Plans, prices, subscription and billing via Stripe

5.1 Prices and taxes

The prices of the paid plans are shown in the Service at the time of purchase: [precios: ___]. Unless expressly stated otherwise, prices displayed to consumers include Value Added Tax (VAT) and other applicable taxes under current legislation. Before completing the purchase, the total price, the billing frequency and any additional applicable charges will be shown.

5.2 Payment processor

Payments are handled through Stripe (Stripe Payments Europe, Ltd.) as payment service provider. The User enters their payment details directly within Stripe's secure environment; the Provider does not store your full card details, only customer and subscription identifiers and the payment status. Use of Stripe is additionally subject to Stripe's own terms.

5.3 Subscription and automatic renewal

Paid plans are contracted on a recurring subscription basis, billed monthly or annually depending on the option chosen. The subscription renews automatically at the end of each period for an equivalent period, charged to the associated payment method, unless you cancel before the renewal date in accordance with Clause 7. We will inform you of the charge and, where applicable, with the notice required by applicable law.

5.4 Price changes

The Provider may change the prices of the plans. Any price change affecting your subscription will be notified with reasonable advance notice (and, in any event, before it takes effect on a renewal) via the email associated with your account or through the Service. If you do not agree with the new price, you may cancel the subscription before it takes effect; in that case, the change will not apply and the subscription will end at the close of the period already paid for. Continuing to use the paid plan after the new price takes effect constitutes acceptance of it.

5.5 Non-payment

In the event of non-payment or rejection of the charge by the issuing bank, the Provider may retry the charge and, if non-payment persists, suspend or limit access to the paid features, without prejudice to keeping the free plan available where possible.

6. Right of withdrawal and its exception for digital content and services

6.1 Right of withdrawal

As a consumer, you have a period of 14 calendar days to withdraw from the subscription contract, without giving any reason and without penalty, counting from the conclusion of the contract (Article 102 et seq. TRLGDCU).

To exercise the right of withdrawal you must inform us by means of an unequivocal statement before the deadline expires, addressed to privacidad@sinapti.com. You may use the model withdrawal form set out at the end of this clause, although its use is not mandatory. Exercising withdrawal within the deadline entitles you to a refund of the amounts paid, in accordance with Clause 6.4, without prejudice to Clause 6.2.

6.2 Exception: performance started during the withdrawal period

In accordance with Article 103(m) of the TRLGDCU, the right of withdrawal does not apply to the supply of digital content not provided on a tangible medium, nor to services already performed, where the following circumstances apply, which the User expressly accepts when contracting a paid plan:

1. The User gives their prior express consent for performance of the Service (or execution of the contract) to begin during the 14-calendar-day withdrawal period, before it expires; and
2. The User expressly acknowledges that, as a result, once the contract has been fully performed or the supply of the service has begun, they will lose their right of withdrawal.

Accordingly, if you request the immediate activation of a paid plan and performance of the Service begins during the withdrawal period, you will lose the right of withdrawal once the contract has been performed. If performance begins during the withdrawal period but the contract has not been fully performed at the time of withdrawal, you may withdraw by paying an amount proportionate to what has already been supplied, in accordance with applicable law.

6.3 Confirmation on a durable medium

In accordance with Article 98.7 of the TRLGDCU, the Provider will give you confirmation of the concluded contract on a durable medium (for example, email) within a reasonable time after purchase, including, where applicable, a record of your prior express consent and of your acknowledgment that you lose the right of withdrawal under Clause 6.2.

6.4 Refunds

Where withdrawal is applicable under this clause, the Provider will refund the corresponding amounts without undue delay and, in any event, within a maximum of 14 calendar days from the date we are informed of your decision to withdraw, using the same means of payment used in the original transaction, unless you have expressly agreed otherwise and at no cost to you. Outside the statutory cases of withdrawal, and save for any legal obligation or discretionary decision of the Provider, fees already accrued are non-refundable; cancellation takes effect at the end of the period already paid for, in accordance with Clause 7.

6.5 Model withdrawal form

You may copy and send the following form only if you wish to withdraw from the contract:

To the attention of Fernando Moro (Sinapti) — privacidad@sinapti.com:

I hereby give notice that I withdraw from my subscription contract for the Sinapti service.

— Contracted on: **____** — Consumer's name: **____** — Consumer's address: **____** — Account email address: **____** — Date: **____** — Signature (only if notified on paper): **____**

7. Cancellation and account closure

7.1 Cancelling the subscription

You may cancel your paid subscription at any time from your account settings or by writing to privacidad@sinapti.com. Cancellation stops automatic renewal: you will keep access to the paid features until the end of the period already billed and, from then on, your account will revert to the free plan, with no new charges.

7.2 Deleting the account

You may request deletion of your account at any time from the Service settings or by writing to privacidad@sinapti.com. Deleting the account entails the cancellation of any active subscription.

7.3 Grace period and effects

After requesting closure, your account will enter a 30-day grace period during which you may recover it. Once that period has elapsed, your data and content will be permanently deleted from the active systems, without prejudice to (i) subsequent purging in the backup cycles and (ii) the retention of billing data for the periods required by commercial and tax law, as well as records the Provider must keep as evidence of compliance. For more information, see the Privacy Policy.

8. Acceptable use and prohibited conduct

You agree to use the Service in accordance with the law, these Terms, public order and good faith. In particular, the following is prohibited:

1. Using the Service for unlawful or fraudulent purposes, or to store, publish or transmit unlawful or defamatory content, content that infringes third-party rights, or content that breaches applicable law.
2. Accessing or attempting to access accounts, systems or data of others without authorization.
3. Introducing malware, viruses or any harmful code, or carrying out actions that may damage, overload or impair the Service or its infrastructure.
4. Reverse-engineering, decompiling or attempting to obtain the source code of the Service, except to the extent mandatorily permitted by law.
5. Circumventing or attempting to circumvent technical protection measures, usage limits or authentication mechanisms.
6. Using the Service in an automated manner (scraping, bots) in a way that compromises its availability or security, outside the interfaces and APIs that the Provider makes available.
7. Reselling, sublicensing or commercially exploiting the Service without the Provider's authorization.

Breach of this clause may result in suspension or termination in accordance with Clause 15.

9. User content

You retain full ownership of the content you create, upload or store in the Service (thoughts, tasks, projects, notes, tags, files and other data; the "User Content"). The Provider claims no ownership over your User Content.

In order to provide you with the Service, you grant us a limited, non-exclusive, revocable, non-transferable and royalty-free license over your User Content, solely for the purpose of hosting, storing, copying, processing, transmitting and displaying that content to the extent necessary to operate, maintain and provide the Service to you (including backups and the features you activate, such as search or synchronization). This license does not authorize the Provider to use your content for purposes other than providing the Service, and it ends when you delete the content or your account, without prejudice to residual copies in backups during their retention cycle and to retention required by law.

You are solely responsible for your User Content and represent that you hold the necessary rights over it.

10. Sinapti's intellectual and industrial property

The Service, including its software, source code, databases, design, interface, structure, texts, graphics, logos and the "Sinapti" brand, are owned by the Provider or its licensors and are protected by intellectual and industrial property law. These Terms do not transfer to you any ownership rights over the Service: you are granted only a limited, personal, non-exclusive and non-transferable right of use to use the Service in accordance with these Terms.

You may not reproduce, distribute, transform, publicly communicate or otherwise use the elements of the Service beyond what is expressly permitted by these Terms or by law.

11. Service availability

The Service is provided "as is" and "as available". The Provider makes reasonable efforts to keep the Service operational and secure but does not guarantee uninterrupted or error-free availability, nor does it offer a service level agreement (SLA) of guaranteed availability, except to the extent that this is non-waivable under consumer law.

The Service may experience interruptions due to maintenance, updates, technical incidents or causes beyond the Provider's control (including force majeure or third-party provider failures). Where reasonably possible, the Provider will endeavor to give notice of scheduled interruptions and to minimize their impact.

This clause is without prejudice to the conformity guarantees in Clause 12 and to the consumer's non-waivable rights.

12. Conformity guarantees for digital content and services

In accordance with Royal Decree-law 7/2021 and the TRLGDCU (Book III), the Provider is liable to the consumer User for any lack of conformity of the digital content or services existing at the time of supply and that becomes apparent during the term of the continuous-supply contract.

The Provider undertakes to supply the Service in accordance with what was agreed and with the reasonably expected characteristics, and to make available to you the updates necessary to maintain conformity for the relevant period. In the event of a lack of conformity, you will be entitled to have the Service brought into conformity and, where applicable, to a price reduction or to terminate the contract, on the terms provided by law.

Nothing in these Terms excludes, limits or impairs the mandatory, non-waivable rights that consumer legislation grants the consumer User.

13. Limitation of liability

To the extent permitted by law, the Provider will not be liable for indirect damages, loss of profit, loss of data not attributable to the Provider, or harm arising from use of the Service contrary to these Terms.

In any event, nothing in these Terms excludes or limits the Provider's liability in cases where the law does not allow it, in particular for willful misconduct or gross negligence, for harm to life, physical integrity or health, nor the mandatory rights of the consumer User under the TRLGDCU and RDL 7/2021. The statutory conformity guarantees in Clause 12 remain fully in force.

14. Changes to the service and to the terms

The Provider may modify the Service (its features, characteristics and limits) to improve it, adapt it to technical or legal developments, or for operational reasons, without impairing the consumer's rights under Clause 12.

The Provider may also modify these Terms. Any material change will be notified with reasonable advance notice via the email associated with your account or through the Service. Where the change so requires, the Service will ask you to re-accept the new version of the Terms before continuing to use it (a versioned re-acceptance flow exists). If you do not accept the new Terms, you may stop using the Service and cancel your account in accordance with Clause 7.

15. Suspension and termination

The Provider may suspend or terminate your access to the Service, in whole or in part, in the event of serious or repeated breach of these Terms, fraudulent or unlawful use of the Service, risk to the security or integrity of the Service or of third parties, or by legal obligation.

Whenever reasonably possible and proportionate, the Provider will give you prior notice and an opportunity to remedy the breach. In cases of seriousness or imminent risk, suspension may be immediate. Termination by you is governed by Clause 7. After termination, you may request recovery of your User Content within the applicable retention periods.

16. Data protection

The processing of your personal data is governed by the Privacy Policy, available at https://app.sinapti.com/privacy, and the Cookies Policy, available at https://app.sinapti.com/cookies, which form an integral part of the contractual relationship. We recommend reading them to learn what data we process, for what purposes and legal bases, and how to exercise your rights.

17. Governing law and jurisdiction

These Terms are governed by Spanish law.

When you act as a consumer, disputes may be submitted to the courts of your place of residence (consumer forum), in accordance with consumer protection legislation. For Users who do not qualify as consumers, the parties submit to the courts of the Provider's domicile, save for any mandatory rule to the contrary.

Online Dispute Resolution (ODR) platform. In accordance with European legislation, we inform you that the European Commission makes available to consumers an online dispute resolution platform accessible at: https://ec.europa.eu/consumers/odr. This platform allows complaints to be submitted regarding contracts concluded online, without prejudice to your contacting us first in accordance with Clause 18.

18. Complaints and customer support

For any query, incident or complaint relating to the Service or these Terms, you can contact the Provider at privacidad@sinapti.com. We will respond to your communication as soon as possible. Complaints will be handled in good faith, without prejudice to your rights to resort to out-of-court dispute resolution (including the ODR platform in Clause 17) or to the courts.

19. Severability, assignment and entire agreement

Severability. If any provision of these Terms is held to be void, illegal or unenforceable by a competent authority, that provision will be removed or interpreted only to the extent strictly necessary, and the remainder of the Terms will remain fully valid and effective.

Assignment. You may not assign your contractual position or the rights and obligations arising from these Terms without the Provider's prior consent. The Provider may assign the contract in the context of a reorganization, merger or transfer of its business, without impairing your rights as a consumer, informing you in advance where required by law.

Entire agreement. These Terms, together with the Privacy Policy and the Cookies Policy, constitute the entire agreement between the User and the Provider regarding the subject matter of the contract and supersede any prior agreement or communication on that subject matter.

20. Language

These Terms were drafted in Spanish and translated into English for your convenience. The Spanish version is the only authentic and prevailing version; in the event of any discrepancy or contradiction between the Spanish version and any translation, the Spanish version prevails.